Privacy Policy
Effective Date: January 1, 2024
Associated Kidney Specialists of the North Bay ("AKSNB", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (aksnb.com) and use our services, including our communication channels.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Request an appointment or contact us via our website forms.
- Communicate with us via email, phone, or SMS text messaging.
- Subscribe to newsletters or updates.
This information may include your name, email address, phone number, reason for visit, and any other details you choose to provide.
2. Protected Health Information (PHI) & HIPAA
As a healthcare provider, we are governed by the Health Insurance Portability and Accountability Act (HIPAA). Information regarding your medical conditions, treatment, and payment is considered Protected Health Information (PHI). Our Notice of Privacy Practices, provided to you as a patient in our office, details exactly how your PHI may be used and disclosed. This website Privacy Policy supplements, but does not replace, our HIPAA Notice of Privacy Practices.
3. How We Use Your Information
We use the information we collect to:
- Schedule appointments and coordinate your care.
- Respond to your inquiries and support requests.
- Send administrative information, such as appointment reminders.
- Send SMS text messages related to your care or inquiries (if you have opted in).
- Improve our website and services.
4. SMS Communication Privacy Policy
Patients may opt in to receive SMS messages related to appointment reminders, patient care updates, and office communication. SMS consent is collected through website forms with an unchecked consent checkbox.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Message frequency may vary. Message and data rates may apply. Patients may reply STOP to opt out or HELP for assistance.
5. Information Disclosure
We do not sell your personal information. We may share your information only in the following situations:
- Healthcare Operations: With other healthcare providers for your treatment.
- Service Providers: With vendors who perform services on our behalf (e.g., electronic health records, secure messaging), under strict confidentiality agreements.
- Legal Requirements: When required by law, subpoena, or court order.
6. Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Associated Kidney Specialists of the North Bay
3230 Beard Road
Napa, CA 94558
Phone: (707) 253-7005